I put upgraded in quotes because while the Grand Luxxe is certainly a nicer room, it is so far from everything that it ruins the experience as you have to take a shuttle everywhere (more on that below). We were "upgraded" to the Grand Luxxe from the Grand Mayan. The "Central Lobby" is in a far corner of the property (not actually central) and is about a 30 minute shuttle ride to the actual hotels. Words cannot adequately describe how massive the property is, but we got that sense upon arrival. A 45 minute drive later and we were on the property. Airport pickup was easy and there was someone there to grab us (and several others). Needless to say, like everyone else we were desperate for a vacation and very excited for our stay. My wife and I came to stay at Vidanta Riviera Maya for our Honeymoon, 9 months after our wedding (delayed due to COVID). This is the first time I've ever felt the need to leave a review but I for my own peace of mind I felt like this needed to be said. I even mentioned it to Adrien at the Grand Luxxe concierge halfway through our trip and all he could do was say he would address it with the Grand Mayan. I had also made arrangements for flowers and champagne to be waiting for us in our room upon arrival which never happened. Needless to say, like everyone else we were desperate for a vacation and very excited for our stay.Īirport pickup was easy and there was someone there to grab us (and several others).
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